Recorded greetings are useful in environments where you often play a standard disclaimer statement or when you play a recording at any subsequent time to answering a call. You can choose to play an agent greeting recording to a caller who makes an ACD call, before the caller begins speaking with you. An example of an agent greeting playback is: Hello, my name is Allen Smith. How can I assist you?
You can also customize to play agent greetings by setting up the greeting triggers. To enable recorded greeting triggers, see Managing Agent Greetings.
Prerequisites
Ensure that you have enabled at least one agent greeting in .
